FAQs

Frequently Asked Questions

🚚 How long does it take to get a product to me?
All of our products take between 2-3 weeks to arrive at your door in the United States/Canada.
Product Processing Time Breakdown:
  • Processing time for custom art is typically between 4-7 days (proofs will be sent prior to printing).
  • Printing time is between 3-7 days 
  • Shipping time is between 3-7 days.
    Total of: 2-3 weeks to receive an item to our North American based customers.
    In some cases, during non-peak times, products may even arrive in as soon as 1.5 weeks from the date of purchase. During the holiday season, please allow up to 4 weeks.
    🎨Do you provide proofs prior to printing?

    Yes, Always! 3-7 days after you have placed your order, we will provide you with proofs prior to moving forward with our printing process by sending them to the email provided during checkout.

    If for any reason you are unhappy with your proofs, we will make any necessary changes or even completely revise your image for you with a new one.

    We 100% guarantee that you will love your custom art piece before moving forward for printing or your money back!

    🙅‍♀️Are you associated to the scam company "Print Your Pet" ?

    No. We have zero association to the company "Print Your Pet" and are a completely legitimate company. 
    Just check out our awesome feedback and 5-star reviews :)

    📸Will my photo work?

    If you're unsure whether your photo will work, send us your favorite photos of your pet by chat and we'll gladly help you select the best one.

    You can also ask us by email by writing us at hello@strayfaces.com and we'll reply to you within 24 hours.

    🐶🐱Can I buy the digital art file of my custom made art?

    If you've purchased anything from our store that requires us to make you a piece of custom art, we provide them free with your purchase! 
    Ask and you shall receive :)

    🐾Where can I follow your cause and journey with Stray Faces?

    Check us out on Instagram to follow our journey @strayfaces

    Check back on our shop for our up and coming YouTube channel which will be posted soon.

    📖What's the story behind Stray Faces?

    Please check out the "Our Story" link to read our full story on how Stray Faces was born and a better glimpse into who (we) the founders are.

    📩How long does it take to get a reply once I message you?

    In most cases, our team will get back to you within less than 12 hours from receiving your message, in most cases, 3 hours tops.

    You can also contact us via email at hello@strayfaces.com or on Etsy by initiating a chat here: https://www.etsy.com/shop/strayfaces

    💾 Do you keep photos/custom art on file once an order is placed?

    Yes. We keep all photos and custom art pieces that we make for our customers in our database in case they should ever decide they want to repurchase in the future. This also helps cut down their future processing time by approximately 5 days.

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