returns policy details:
Please be advised that Stray Faces has a no returns policy due to the nature of our custom made products. However, if something doesn't look right or is defective upon receiving it, we'll rectify the situation for you immediately.
For products which don't require customization, returns are accepted up to 14 days after receiving your order.
BEFORE PRODUCT RECEIVED
Order cancellations are allowed up to 3 hours after your order. Anything thereafter will require a 30% re-stocking fee. The reason for this is because we start working on your order as soon as we can, a 30% restocking fee will go toward the time put into starting order fulfillment.
On some occasions, we'll be able to refund/cancel an order beyond 3 hours at no cost to you depending on whether our artists have started creating your custom pet art.
AFTER PRODUCT RECEIVED
Because these are one of a kind products with a picture of your pet, we do not offer refunds. All sales are final. However, if you followed our photo guide but received an inadequate art render of your pet, we'll do what we can to make it right.
NOTICE ABOUT PET COLORATION:
Every effort is made on our end to capture the micro coloration details of your pet. Please be advised that we cannot guarantee exact colors on your product as we see on screen.
The coloration is limited to the technology that is available to us. We're using state of the art printers, but the ink will always print darker. We do what we can on our end to brighten up artwork prior to our printing process.